Terms of Service

Please review our terms before booking.

Last Updated: April 15, 2025

Welcome to Bakiel Vegan Catering. By engaging our services (including private chef services, event catering, culinary education, and consulting), you agree to the following terms and conditions.

1. Bookings & Confirmation

  • All bookings are subject to availability.
  • A booking is considered confirmed only upon receipt of a signed agreement or confirmation email and the required deposit.
  • We require detailed information about your event (date, time, location, number of guests, dietary requirements, allergies) to provide an accurate quote and service plan.

2. Pricing & Payment

  • All prices are quoted in South African Rand (ZAR) unless otherwise specified.
  • Personalized quotes are provided based on individual requirements. Pricing examples on the website are indicative.
  • A non-refundable deposit (typically 50%) is required to secure your booking date.
  • The final balance is due [Specify timeframe, e.g., 7 days, 14 days] prior to the event date.
  • Payments can be made via [Specify methods, e.g., EFT, Credit Card - You need to provide this].
  • Additional costs (e.g., travel outside Gauteng, specialized equipment rental, extra staff) will be clearly outlined in your quote.

3. Cancellations & Postponements

  • Cancellations must be made in writing (email acceptable).
  • Deposits are non-refundable upon cancellation.
  • Cancellations made within [Specify timeframe, e.g., 14 days, 30 days] of the event date may require payment of the full quoted amount, at our discretion, to cover incurred costs.
  • We will make reasonable efforts to accommodate postponement requests, subject to availability. Additional costs may apply.

4. Dietary Requirements & Allergies

  • We specialize in vegan and plant-based cuisine.
  • It is the client's responsibility to inform us of any and all dietary requirements and allergies for all guests at the time of booking or no later than [Specify timeframe, e.g., 14 days] before the event.
  • While we take utmost care to prevent cross-contamination, our kitchen handles various ingredients. We cannot guarantee an environment completely free of allergens (e.g., nuts, gluten, soy). Clients must inform guests with severe allergies.

5. Client Responsibilities

  • For in-home services, the client must ensure a safe and adequate working environment (kitchen space, running water, electricity).
  • The client is responsible for providing accurate event details and guest counts. Final guest numbers are typically required [Specify timeframe, e.g., 7 days] before the event.
  • The client is responsible for any damage to equipment provided by Bakiel Vegan Catering caused by guests or venue staff.

6. Liability

  • Bakiel Vegan Catering holds appropriate public liability insurance [Confirm this is true].
  • Our liability is limited to the total value of the booking fee paid.
  • We are not liable for any failure to perform due to circumstances beyond our reasonable control (e.g., extreme weather, power outages, government restrictions).

7. Travel & Accommodation

  • Our primary service area is Gauteng. Services outside this area, including Cape Town, are available upon request.
  • Travel, accommodation, and potential per diem costs for services outside Gauteng will be calculated and included in the quote. Please refer to our Travel Expense Policy on the Pricing page for details.

8. Changes to Terms

We reserve the right to update these terms at any time. The terms applicable to your booking are those in effect at the time of confirmation.

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of South Africa.

If you have any questions regarding these terms, please contact us before confirming your booking.